Returns and Exchanges

Buying clothes online is a gamble on fit. We try to take that out of it with real measurements on every page — and if a piece still is not right, you have 30 days. All refunds are issued in US dollars (USD).

Returns at a glance

Return window	30 days from the date you receive your order
Condition required	Unworn and unwashed, with all original tags still attached
Return shipping, change of mind	Paid by you
Return shipping, faulty or incorrect item	Paid by Rekova
Restocking fee	None
Exchanges	Free size exchange once per order
Refund method	Back to your original payment method, in USD
Refund processing time	Within 5 business days of us receiving the return

Wrong size? Exchange it free

We will cover shipping on one size exchange per order. Email support@rekovastore.com with your order number and the size you want instead, and we will send a prepaid label and reserve the replacement while your original is in transit. Subject to availability — if your size has sold out we will refund you in full instead.

Changed your mind

You have 30 days from delivery to request a return. The item must be unworn, unwashed, free of marks, odours and pet hair, and still have its original tags attached.

Email support@rekovastore.com with your order number and the item you want to return. We will reply within one business day with a return authorization (RMA) number and the return address. Please do not send anything back before you have that authorization, as we cannot process unmarked returns.

You cover the cost of return shipping on change of mind returns, and we recommend a tracked service, since we can only refund items that reach us. Once your return arrives and passes a condition check, we refund the full product price in USD to your original payment method within 5 business days. Your bank or card issuer may take a further 3 to 5 business days to post it.

Original shipping charges are refunded only where the return is due to a fault, damage or our error.

Items we cannot accept for change of mind returns

Items that have been worn, washed or altered
Items returned without their original tags attached
Items with marks, make-up transfer, odours (including smoke and perfume) or pet hair
Final sale and clearance items, where marked on the product page
Gift cards

These exclusions never apply to a faulty product. If an item is faulty, your rights below apply in full, whether it has been worn or not.

Faulty, damaged or incorrect items

If your order arrives damaged, with a manufacturing fault, or is not the item you ordered, contact us within 30 days of delivery with your order number and a photo of the issue.

We will send a replacement or issue a full refund, whichever you prefer, and we cover the return shipping with a prepaid label.

Manufacturing faults include split seams, broken or detached zips and hardware, faulty stitching, and lining that tears under normal wear. If a fault appears within 6 months of delivery under normal use, contact us and we will put it right.

This does not cover normal wear and tear, fabric pilling, fading from washing, damage from incorrect washing or drying, or damage from accidents and alterations. Leather is a natural material — small variations in grain, colour and texture are characteristics of the hide, not defects.

Cancelling an order

You can cancel any order free of charge before it is dispatched. Email us as soon as possible with your order number. Once an order has left the warehouse it cannot be cancelled, but you can still return it under the 30 day policy above.

How to start a return

Email support@rekovastore.com with your order number and what you would like to do.
We reply within one business day with a return authorization number, the return address, and a prepaid label if the item is faulty, incorrect, or a size exchange.
Pack the item securely with its tags attached and ship it with a tracked service.
We inspect the return and process your refund or exchange within 5 business days of receiving it.

Some states give you additional rights that cannot be limited by this policy. This policy gives you specific legal rights, and you may also have other rights which vary from state to state.