Shipping Policy

We ship every Rekova order across the United States with tracking on every parcel. This page explains what shipping costs, how long delivery takes, how tracking works, and what happens in the rare case something goes wrong in transit.

Shipping rates

Option	Cost	Notes
Standard shipping	$8.00 USD	Free on orders of $70.00 USD or more
Express shipping	$15.00 USD	Faster freight lane where available for your item and address

All prices on this website are shown in US dollars (USD). Shipping is calculated and shown at checkout before you pay. Any sales tax we are required to collect is also calculated at checkout based on your delivery address and shown before you pay.

Order processing

Orders placed before 2pm ET on a business day are prepared for dispatch the same day. Most orders leave our fulfillment center within 1 to 3 business days.

We do not process or dispatch orders on weekends or US federal holidays.

Delivery times by product type

Transit time depends on the size and weight of the garment, since bulky outerwear moves through slower freight lanes than lightweight items. The table below gives our estimated transit time (after dispatch) by category. Add 1 to 3 business days of processing time on top for a total estimated delivery time.

Category	Typical products	Estimated transit time
Denim and lightweight pieces	Jeans, knitwear, accessories	7 to 12 business days
Leather jackets	Moto, biker and cropped leather styles	10 to 16 business days
Wool coats and mid-weight outerwear	Longline wool coats, trench and overcoat styles	12 to 18 business days
Insulated and bulky outerwear	Puffer jackets, hooded parkas, down-filled coats	14 to 20 business days

These ranges are estimates based on typical freight times for each category under normal conditions. The exact estimate for the item you are ordering is shown on its product page and at checkout. Customs clearance, carrier schedules, federal holidays and weather can extend transit time, and deliveries to Alaska, Hawaii, US territories, APO/FPO addresses and some rural ZIP codes can take longer than the ranges above. Peak winter demand between November and January can also add a few days.

Where your order ships from

Rekova products are dispatched from our fulfillment partner's warehouses and delivered to you by carriers including YunExpress, USPS, UPS and DHL. Your tracking email tells you which carrier is handling your parcel.

Import duties

Orders are shipped to you from overseas fulfillment centers. The United States ended its $800 de minimis exemption for low value imports, so import duty can apply to shipments arriving from abroad regardless of order value.

Any import charges we are required to collect are calculated at checkout and included in the total you pay. If a carrier contacts you about an import charge after your order has shipped, forward it to support@rekovastore.com and we will resolve it with the carrier so you are not left out of pocket.

Tracking your order

You will receive a confirmation email as soon as your order is placed, and a second email with your tracking number as soon as it is dispatched. Tracking is available on every Rekova order.

Tracking can take 3 to 5 business days to show its first scan after dispatch. That is normal and does not mean your parcel has been lost. If your tracking has not updated in 10 business days, contact us and we will chase it with the carrier for you.

Delivery addresses

Please check your delivery address carefully at checkout. We can change an address only if the order has not yet been dispatched, so contact us as soon as possible if you spot a mistake.

If a parcel is returned to the carrier because the address was incorrect or incomplete, or because it was not collected in time, we can resend it once you cover the reshipping cost. If you would prefer a refund instead, we will refund the product price once the parcel is back with us.

We deliver to residential addresses, business addresses and PO boxes.

Missing or delayed parcels

If your order has not arrived 30 business days after dispatch, contact us. We will investigate with the carrier and, if the parcel cannot be located, send you a replacement or a full refund. You do not need to chase the carrier yourself.

If tracking shows your parcel as delivered but you have not received it, please check with anyone else at the address and with your local post office first, then contact us within 7 days so we can open an investigation with the carrier.

Damaged or incorrect items

If your order arrives damaged, incomplete or is not what you ordered, contact us within 30 days of delivery with a photo of the item and the packaging. We will arrange a replacement or a full refund.

Full details are on our Returns and Exchanges page.

Split shipments

If you order several products, they may be packed and shipped separately and arrive on different days. You are not charged extra for this, and each parcel has its own tracking number.

International orders

Rekova is a US focused store. We do ship to a limited number of countries outside the United States, and where we do, shipping is quoted by the carrier at checkout. Delivery times, import duties and local taxes for international orders vary by destination and are the responsibility of the recipient unless stated otherwise at checkout.